Terms & Conditions



  1. Introduction
    • We are Doctele Ltd. Our company information is at the end of this document.


  1. Some definitions
    • Here are some definitions which are used in this document (all capitalised):
      1. “App” – the Doctele mobile application and any related services supplied by us].
      2. “Consumer” – an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
      3. “Content” – all information of whatever kind uploaded to our Service (such as messages including photos sent via our Service).
      4. “Service” – our App and any related services including those offered via our website.
      5. “Store” – the app distributor from which you download the App (e.g. Apple App Store, Google Play App Store).
      6. “Store Rules” – any applicable rules, policies or terms of the relevant Store.
      7. “User” – persons or organisations using our Service (whether or not registered with us).


  1. What this is all about – introduction to our terms and conditions
    • These are our terms and conditions which apply to our Service. We’ve tried to make them user-friendly. Please read them carefully. They’re available in English only.




  1. Changing our terms and conditions
    • We may change these terms and conditions by giving notice by email, SMS and/or in-app message and/or by posting the new version on our website. You shall be bound by the revised agreement if you continue to use our Service following the effective date shown.


  1. Your right to use our Service
    • We grant you a limited personal non-transferable right to use our Service on any applicable device owned or controlled by you subject to these terms and conditions and, where applicable, in accordance with the Store Rules.


  1. Who can use our Service?
    • Our Service is designed for, and may only be used, to exchange information between patients and health professionals.


  1. Acceptable use of our Service
    • You undertake not to do any of the following in connection with the Service:
      1. breach any applicable law, regulation or code of conduct;
      2. upload any Content which:
        • is defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
        • infringes any intellectual property or other rights of others;
        • involves phishing or scamming or similar; or
        • we otherwise reasonably consider to be inappropriate;
      3. use the Service to provide a similar service to third parties or otherwise with a view to competing with us;
      4. do anything which may have the effect of disrupting the Service including denial of service attacks, worms, viruses, software bombs or mass mailings;
      5. do anything which may negatively affect other Users’ enjoyment of the Service;
      6. gain unauthorised access to any part of the Service or equipment used to provide the Service;
      7. use any automated means to interact with our systems excluding public search engines; or
      8. attempt, encourage or assist any of the above.



  1. If you upload Content to our Service …
    • You are responsible for your Content.







  1. Your account
    • Your account is non-transferable. You undertake not to allow any other person to use your account except to grant access to authorised users in accordance with the functionality of our Service. You undertake to take reasonable care to keep your login information confidential and to notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for authorised users and (unless and to the extent that we are at fault) for third parties who use your account or identity.


  1. Payment
    • While parts of our Service are available to Users free of charge, certain features are available only to Users who subscribe. Subscriptions can be acquired at the prices, for the periods and by the payment methods specified on our Service. Payment is in advance.








  1. Discount codes
    • We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.



  1. Support
    • We do not supply support except to the extent specifically stated on our Service, as may be varied from time to time. You acknowledge that the Store has no obligation to supply any maintenance and support services in relation to the App.


  1. Compatibility of App
    • The App is compatible with applicable mobile devices and associated operating systems (OS’s) which have been released as at the date we launched the App (or as at the most recent App update). We do not guarantee that the App is or will be compatible with any other devices or OS’s. We may issue App updates through the Store; if so, you may not be able to use our App properly or at all until you have downloaded the update, which may be subject to the agreement of new terms and conditions. It is your responsibility to frequently monitor for App updates and to install them as soon as they become available.


  1. Functioning of our Service
    • We do not guarantee that the Service will be uninterrupted or error-free. We are entitled, without notice and without liability (a) to suspend the Service for repair, maintenance, improvement or other technical reason and (b) to make changes to the Service (including usage restrictions) provided these don’t have a seriously negative effect on the Service.


  1. Ending or suspending this contract
    • This contract automatically ends if your subscription expires without renewal.




If so, there will be no refund.



  1. Liability – restrictions on our legal responsibility (IMPORTANT)
    • Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.




(even if we have been advised of the possibility of such losses).

  1. You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.
  2. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  3. This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.



  1. We, not Apple, are responsible for addressing your claims or the claims of any third party relating to the App or the end-user’s possession and/or use of that App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.


  1. Intellectual property rights (e.g. copyright)
    • The intellectual property rights in all material used on or in connection with our Service are owned by us or by our partners. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, publishing, selling or adapting it or taking extracts from it without our specific prior written consent.   You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.






  1. Privacy
    • You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.


  1. Events outside our control
    • We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.


  1. Legal compliance
    • You promise that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. (This clause is required by Apple, Inc.)


  1. Transfer
    • We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.


  1. English law
    • This contract is under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is at the end of this document.


  1. General but important stuff
    • We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated above). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.


  1. Complaints
    • If you have any complaints, please contact us via the contact details shown below.


  1. Company information
    • Company name: Doctele Ltd
    • Trading name: Doctele
    • Country of incorporation: England and Wales.
    • Registered number: 11312311
    • Registered office and contact address: 12 Constance Street, International House, London E16 2DQ
    • Contact email address: contact@doctele.com
    • Other contact information: See our website.